Alexa

Alexa

Last updated on Oct 12, 2026

If you do not see your position on the map, or the app says "Location is off for this app", the app has no access to your iPhone's location.

Symptoms

  • there is no blue dot on the map;
  • tapping the arrow button on the map shows "Location is off for this app";
  • a new catch says "Location unavailable - tap to set";
  • a new spot says "Current location unavailable - starting from the map centre";
  • the Forecast tab says "Choose a forecast location" instead of showing the forecast for where you are.

Solution

Option 1: allow location for the app

  1. On the map, tap the arrow button in the bottom right corner.
  2. In the message "Location is off for this app", tap Open Settings.
  3. Tap Location and choose While Using the App.
  4. Go back to the app.

If the app has never asked before, tapping the arrow button shows the iOS question instead β€” choose Allow While Using App.

Option 2: turn on Location Services

If the app is allowed but there is still no blue dot, open the iOS Settings app β†’ Privacy & Security β†’ Location Services and make sure it is on.

Option 3: wait for a position

Indoors, or right after the phone was switched on, finding a position can take a while. Go outside, wait a moment and tap the arrow button again.

You can use the app without location

Location is optional:

Good to know

  • The app uses your location only while you are using it, never in the background.
  • "Allow Once" works until you leave the app; iOS asks again the next time.
  • The map does not follow you as you move. Tap the arrow button to come back to your position.

Still having issues?

Contact support and tell us your iPhone model and iOS version.