## The map is blank or grey

**Symptom:** the map shows no detail, and the app says "Map details need a connection. Your saved spots and GPS still work."

**Cause:** the background map comes from Apple Maps and needs a connection.

**What to do:** connect to the internet. Meanwhile your pins and your position are still drawn, and you can save spots and log catches as usual. Maps cannot be downloaded in advance. [Use the app without a signal](https://help.blacklabr.com/hc/blacklabr/articles/use-the-app-offline)

## A place is called "Dropped pin", or shows coordinates

**Cause:** the name of the water or the place could not be looked up — usually because the phone is offline. Names you have seen before stay available.

Where the app has no name for a water, it shows the name from Apple Maps, and where there is none, the coordinates. Named waters are available for New Zealand, Australia and the United States.

## I cannot find my catch on the map

- A catch that belongs to a saved spot has no pin of its own. Open the spot: its catches are under **Your catches**. The number on the spot's pin is the number of catches there.
- Where pins are close together they shrink to small dots. Zoom in.
- Or open **Profile → Catches** and tap the catch — the map moves to it. [Find your catches and spots](https://help.blacklabr.com/hc/blacklabr/articles/find-catches-and-spots)

## Nothing happens when I tap the map

A tap opens a pin only. To mark an empty point, **touch and hold** it: [Drop a pin on any point](https://help.blacklabr.com/hc/blacklabr/articles/drop-a-pin)

## The search finds nothing

Searching for places needs a connection; your own spots can always be found. [Search for a place or a saved spot](https://help.blacklabr.com/hc/blacklabr/articles/search-the-map)

## Weather warnings are not shown

Warnings exist for the United States only, and the map draws only the most urgent ones. "Warnings unavailable" means they could not be loaded. [Official weather warnings](https://help.blacklabr.com/hc/blacklabr/articles/weather-warnings)

## My position is missing

[Location does not work](https://help.blacklabr.com/hc/blacklabr/articles/location-not-working)

## Still having issues?

[Contact support](https://help.blacklabr.com/hc/blacklabr/articles/contact-support) with a screenshot of the map.