There are three ways to reach us:

- the chat on https://blacklabr.com — the button in the corner of the page;
- email: support@blacklabr.com
- in the app: **Profile** → gear → **Support** → **Contact us**. It opens a new email to support@blacklabr.com in your mail app.

We do not provide phone support.

## Who answers

The first reply comes from Alexa, our AI assistant, usually within a minute. A person from our team reads the conversations too. If you want a person, just say so.

## Reporting a problem with Fishing App

To help us find the cause quickly, tell us:

- your iPhone model;
- your iOS version (iOS Settings → General → About);
- the version of Fishing App (in the app: **Profile** → gear → **About**);
- what you did and what happened — a screenshot helps, and so does the exact text of any message the app showed.

Please do not delete the app while we look into a problem: deleting it removes your records from the phone. [Reinstalling the app or changing phones](https://help.blacklabr.com/hc/blacklabr/articles/reinstall-or-new-phone)

## Before you write

The answer may already be here:

- [Location does not work](https://help.blacklabr.com/hc/blacklabr/articles/location-not-working)
- [The forecast shows no data or looks outdated](https://help.blacklabr.com/hc/blacklabr/articles/forecast-problems)
- [The map is blank or a place has no name](https://help.blacklabr.com/hc/blacklabr/articles/map-problems)
- [Catch conditions do not appear](https://help.blacklabr.com/hc/blacklabr/articles/catch-conditions-missing)

## Rate the app

If you like Fishing App, a rating helps us a lot: **Profile** → gear → **Rate the app** opens the App Store.

## Other enquiries

Partnerships, press and business: info@blacklabr.com