The tide, wind, pressure, moon and score of a catch are worked out on our servers after the catch is synchronised. That needs a connection.

## "Conditions will fill in shortly" / "Loading score..."

**Cause:** the catch has not been processed yet. This is normal right after saving, and for as long as the phone is offline.

**What to do:**

1. Make sure the phone is online.
2. Keep the app open for a minute, or close and open it again. The app synchronises only while it is open.
3. Open the catch again.

Conditions usually arrive within moments once the phone is online.

## "Not available" in a tile

That reading does not exist for the place. The usual case is **Tide** on a lake or a river.

## "Not recorded" in a tile

That reading could not be obtained for the time of the catch — for example the wind and pressure of a catch from long ago.

## A message under the tiles

| The app says | What it means |
|---|---|
| Weather isn't available this far back | The catch is older than the weather records the app can use. |
| Some conditions aren't available for this catch | Part of the conditions could not be worked out. |
| Conditions aren't available for this place and time | Nothing could be worked out for this catch. |
| This catch is dated in the future, so conditions can't be worked out | Correct the date: **⋯** → **Edit** → **When**. |
| Updated … after you changed the location / the time | Not an error: you edited the catch and the conditions were worked out again. |

## The conditions look wrong

They are for the place and time stored in the catch. Open the catch, tap **⋯** → **Edit** and check **Location** and **When**: [Set the place and time of a catch](https://help.blacklabr.com/hc/blacklabr/articles/catch-place-and-time)

## Still having issues?

If a catch still says "Conditions will fill in shortly" after the app has been open and online for several minutes, [contact support](https://help.blacklabr.com/hc/blacklabr/articles/contact-support). Tell us the date and time of the catch and the version of the app (Profile → gear → About).

Do not delete the app to fix this — you would lose your records: [Reinstalling the app or changing phones](https://help.blacklabr.com/hc/blacklabr/articles/reinstall-or-new-phone)